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FAQ

Your questions, answered

The questions we're asked most often about order times, measurements, shipping, returns and payment. If you can't find what you're looking for, message us on WhatsApp; we reply promptly on weekdays between 10:00–19:00.

Ordering & timing

How long will my order take?

As every dress is made to order, preparation usually takes 7–14 days. We'll confirm the exact timing with you when you order, depending on our workload and the design. If it needs to be ready for a specific date (a wedding or henna night), please be sure to mention the date when ordering.

How do I place an order?

Choose a design in the shop, select your child's age and the quantity, add it to your basket, then tap "Order via WhatsApp". Your order summary opens in WhatsApp as a ready-made message; we then call you to confirm the measurements. You're also welcome to message us directly on WhatsApp.

What age range are the children's party dresses for?

Our designs are made for girls aged 3–12. Because every dress is tailored to your child's own measurements, there's no such thing as an "in-between size".

Measurements & sizing

How do I provide measurements?

Simply select your child's age in the basket. After you order, Çiğdem Bilge will call you on WhatsApp and we'll confirm the height, chest and waist measurements together. For approximate values, see our size guide.

How do I take measurements at home?

Height: without shoes, standing straight against a wall, from the top of the head to the floor. Chest: wrap the tape measure around the fullest part of the chest, without pulling it tight. Waist: around the narrowest part of the waist, while breathing normally. Send us the measurements on WhatsApp; if you're unsure about anything, we'll guide you.

What if my child falls between two ages?

No problem: age is only a starting point; the dress is sewn to actual measurements. If you'd like to allow for growth, we can plan for that together too.

Delivery

Do you ship, and how does delivery work?

We ship anywhere in Turkey, to all 81 provinces. If you're in İstanbul, you can also pick up in person from our atelier in Pendik.

Can I pick up from the atelier?

Yes. Address: Fevzi Çakmak Mah. Taksim Sokağı 6 B, Pendik / İstanbul. You're welcome on weekdays between 10:00–19:00; just let us know on WhatsApp before you come.

Payment, exchanges & returns

How do I pay?

We currently take orders via WhatsApp and share the payment details when confirming your order. Online credit card payment will be available on the site very soon.

Do you offer exchanges or returns?

As every piece is custom-made, we finalise the measurements with your approval. If there's any issue caused by our tailoring, we fix it free of charge.

What are the prices?

Prices for the collection designs are listed beneath each product on the shop page. For custom design requests, the price is confirmed via WhatsApp depending on the design and fabric details.

Designs & custom design

Do you have designs suitable for weddings and henna nights?

Yes; we have designs in a range of colours and cuts for every special occasion, including weddings, henna nights, engagements, graduations, Eid and birthdays. You can narrow them down using the colour filters in the shop.

Can you make a design I've chosen myself?

Yes. Send us a photo or description of the design you love on WhatsApp; we'll decide the fabric, colour and details together and make it especially for your child. Full details are on the Custom Design page.

How should the dress be washed and stored?

We recommend dry cleaning for tulle, satin and embellished fabrics. Store the dress on a hanger, inside a breathable garment bag and out of direct sunlight; don't fold full skirts.

Can't find your question?

Message us on WhatsApp about designs, measurements or delivery times; we'll reply right away.