Returns and Exchanges

What made-to-measure means

Your dress is cut after the order is placed and sewn only to the measurements you have given. Because the fabric is cut to those measurements, the finished piece is not a standard item that would fit another child.

That is why, with made-to-measure items, the process works differently from sending back a dress that was sitting on a shelf. The most critical stage is the measurements, before sewing begins.

Why there is no right of withdrawal

The items you order online are sewn to the size you select and the measurements you enter when you order. They therefore fall within the goods prepared in line with the consumer's wishes or personal needs, as listed in Article 15 of the Distance Contracts Regulation, and the 14-day right of withdrawal does not apply to these orders. This is presented for your approval on the payment page before you order.

When a return or exchange is possible

If the dress has a sewing or workmanship fault, was damaged in transit, if the wrong item or size was sent to you, or if the dress was not sewn to the measurements you gave, you can ask for one of the following options under Article 11 of Consumer Protection Law No. 6502:

• Free repair of the dress
• Replacement with a new, fault-free dress
• A reduction in the sale price
• Termination of the contract and a refund of the price you paid

In these cases, we cover the shipping costs. Where a refund is approved, it is made via iyzico to the card you paid with; how long the amount takes to appear in your account may vary depending on your bank.

A poor fit caused by measurements given incorrectly is a different matter from a fault in the sewing. Even so, do write to us; let us talk openly about whether an alteration can save the dress.

How to submit a return request

When the dress reaches you, open the parcel carefully and check it without delay. Trying it early rather than waiting for the big day buys time if something needs to be put right.

1. Fill in the formFill in the Return Request form: order number, item, reason for the request and your preferred solution
2. Send the photosThe form gives you a request number; send us photos of the item and the fault, taken in daylight, on WhatsApp, quoting this number
3. ReviewWe review your request and get in touch with you; if the item needs to be sent to the atelier, we let you know the address and how to send it

Please ask us before having the dress altered elsewhere; once a piece has been worked on, what we can do may be limited.

Time limits and shipping

• 2 yearsLegal rights for a defective item, from delivery
• We cover shippingFor a defective or damaged item, or one sent in error
• 30 working days at the latestFree repair or replacement
• 14 days at the latestRefund or price reduction

• Notification period: Under Article 12 of Law No. 6502, your legal rights regarding a faulty, damaged or wrongly sent item are subject to a 2-year limitation period from the date the dress is delivered to you; this period does not apply if the defect was concealed through gross negligence or fraud. We kindly ask you to report transit damage, or the wrong item or size being sent, with photos within 3 days of receiving the dress if possible; this request does not limit your legal rights.
• How to send it: Once your request is approved, we tell you the courier company and the atelier address on WhatsApp. You send the dress with our contracted courier; Nisi Kids pays the shipping fee when the parcel reaches our atelier. Please do not send the item before you have received our approval.
• Shipping costs: For a faulty, damaged or wrongly sent item, Nisi Kids pays both the shipping and the return shipping costs; you are not charged anything.
• Repair and replacement time: A free repair, or a replacement with a new, fault-free dress, is completed within 30 working days at the latest from the day your request reaches us.
• Refund time: If you choose termination of the contract (a refund) or a price reduction for a faulty item, the amount is paid without delay and within 14 days at the latest, with no deductions. The period starts on the day your request reaches us or, if the dress needs to be sent back to the atelier, on the day the dress reaches our atelier.

Why measurements matter so much

The measurements you enter when you order are the starting point for the sewing. From the moment they are settled, the fabric is cut to those measurements, and a step has been taken that is hard to undo.

So take your time when entering the measurements. If you are unsure about anything, take a photo of how you are holding the tape measure and send it to us on WhatsApp before you order, and we will check it together. If you later notice that you entered a measurement incorrectly, write to us straight away; if sewing has not yet started, it can usually be corrected.